Privacy Policy & SMS Terms and Conditions

Effective Date: January 1, 2024

1. Introduction

Commercial Refrigeration Co. ("CRC," "we," "us," or "our") values your privacy. This Privacy Policy and SMS Terms and Conditions ("Policy") outlines how we collect, use, disclose, and safeguard your information when you visit our website www.commercialrefrigerationco.com and engage with our services, including SMS communications. By accessing our website or services, you consent to the practices described in this Policy.

2. Information We Collect

We collect information to provide and improve our services:

  • Personal Information: Voluntarily provided information such as your name, address, email address, phone number, billing information, and credit card details when you purchase products or services.

  • Usage Data: Information automatically collected when visiting our website, including cookies, third-party tracking technologies, and server logs.

  • SMS Data: When you opt into our SMS program, we collect your mobile number and message activity (e.g., delivery confirmations, responses, and timestamps).

3. Use of Information

We use the collected information to:

  • Provide and improve our products and services.

  • Process transactions and send related information.

  • Communicate with you, including responding to inquiries and sending promotional messages.

  • Monitor and analyze usage and trends to enhance user experience.

  • Comply with legal obligations and enforce our terms and policies.

4. Sharing of Information

We do not sell or rent your personal information. We may share your information with:

  • Service Providers: Third parties who assist in operating our website and delivering services, including SMS communications.

  • Legal Authorities: If required by law or to protect our rights and security.

5. Data Security

We implement industry-standard security measures to protect your information. However, no method of transmission over the internet is 100% secure. You acknowledge that you provide your information at your own risk.

6. Your Rights and Choices

Depending on your location, you may have rights regarding your personal data, including access, correction, and deletion. To exercise these rights, contact us at sales@commercialrefrigerationco.com.

7. Changes to This Policy

We may update this Policy from time to time. Any changes will be posted on this page with an updated effective date. Continued use of our services after such changes constitutes your consent to the updated Policy.

8. Contact Us

If you have any questions about this Policy, please contact us at:

Commercial Refrigeration Co.
Email: sales@commercialrefrigerationco.com
Phone: 832-446-0415

SMS Terms & Conditions

1. SMS Consent Communication

The information (phone numbers) obtained as part of the SMS consent process will not be shared with third parties for marketing purposes.

2. Types of SMS Communications

If you have consented to receive text messages from CRC, you may receive messages related to the following:

  • Appointment reminders

  • Follow-up messages

  • Billing inquiries

  • Promotions or offers (if applicable)

Example: "Hello, this is a friendly reminder of your upcoming appointment with CRC at [Location] on [Date] at [Time]. Reply STOP to opt out of SMS messaging at any time."

3. Message Frequency

Message frequency may vary depending on the type of communication. For example, you may receive up to 2 SMS messages per week related to your appointments or account status.

Example: "Message frequency may vary. You may receive up to 2 SMS messages per week regarding your appointments or account status."

4. Potential Fees for SMS Messaging

Please note that standard message and data rates may apply, depending on your carrier’s pricing plan. These fees may vary if the message is sent domestically or internationally.

5. Opt-In Method

You may opt-in to receive SMS messages from CRC in the following ways:

  • Verbally, during a conversation

  • By submitting an online form

  • By filling out a paper form

6. Opt-Out Method

You can opt out of receiving SMS messages at any time. To do so, simply reply "STOP" to any SMS message you receive. Alternatively, you can contact us directly to request removal from our messaging list.

7. Help

If you are experiencing any issues, you can reply with the keyword HELP. Or, you can get help directly from us at info@commercialrefrigerationco.com.

8. Standard Messaging Disclosures

  • Message and data rates may apply.

  • You can opt-out at any time by texting "STOP."

  • For assistance, text "HELP" or visit our Privacy Policy and Terms and Conditions pages.

  • Message frequency may vary.